Deliveries are scheduled Monday to Friday 9am – 5pm for business addresses, 7am to 8pm for residential. We cannot specify the exact time of delivery. Orders placed after 5:00pm on Friday, or Saturday & Sunday are scheduled starting the following Tuesday.
We make a total of 3 delivery attempts; after this, the order is sent back to the warehouse for a full refund within 5 business days. Some items will take longer to be delivered. This can be determined by looking at the estimated date on the item’s page. In the event of a holiday, deliveries may be delayed. We observe many federal and provincial holidays across the world. If you are in an area that is observing a holiday and are unsure of your delivery date, please contact us.
We deliver to addresses in the US, Canada, Europe & Australia
The delivery team will do their best to leave the order in a safe area near your residence door. If you wish for the order to be left in a specific area outside your residence, you can use our driver release form: Print, fill out, and post the form at your door.
We can also offer delivery to stores; Select “Ship to Store” at the checkout and store will contact you via email once the order is delivered to you. For downloadable products, you should initially receive a confirmation email followed by another email within 24 hours that will contain the downloadable link along with the product activation key. If you have not received it within 24 hours, please contact us by clicking Help at the bottom right of this page.
Don’t worry if the system request for a delivery address at the checkout. P.O. Boxes cannot be used for the delivery address. We don’t deliver to certain remote locations. If we are unable to ship your order to a remote location, you will be notified by email.
Delivery is free within local trade areas on orders over $35; orders under $35 will be subject to a $5.99 shipping charge. Orders outside these local trade areas may take longer to deliver and may result in a separate delivery charge based on weight and delivery distance.
We do not accept C.O.D. All orders must be paid online with PayPal, credit card (Amex, Visa, Mastercard, Nextin Gaming Credit Card) or another acceptable forms of payment.
Delivery Time Requests
Specific delivery times cannot be provided. Your postal code determines your position on the driver’s route, for this reason, specific timeframes cannot be requested.
As part of our contactless delivery, we leave all orders at the door.
Missing Order Items
Some items may be shipped from separate warehouses and therefore may not arrive together. We try to ship your products as soon as they are available and this may result in what appears to be forgotten/missing items. If your order is showing fully shipped on NextinGaming.ca and you still have not received your complete order you may contact us via email HERE or via live Chat by clicking the “Help” icon, for further assistance.
Once your order ships, you will receive a Shipping Confirmation email. Once the order is prepared to be shipped, a tracking number will be provided to you via email. This information along with the status will also be provided on our site by clicking on my “My Orders” from the My Account drop-down menu.
We’ve likely cancelled your order or an item in your order due to not having available stock. We do our very best to ensure that all items on NextinGaming.ca are available in our warehouse, so you can get your order quickly. On rare occasions, when products sell quickly, keeping the inventory current can be a challenge. In these situations, your item may not be available to ship and may get cancelled and refunded.
We apologize for this inconvenience and understand how frustrating this can be. For assistance with any cancelled item or order, please contact our Customer Service team by emailing us here or chat with one of our agents by clicking the Help icon on nextingaming.ca and someone will be happy to assist.
Unfortunately, no. If you don’t want all your items at the same time, we suggest putting in separate orders.
Order Status Meanings
Processing means we’ve received your order and are in the process of filling it.
Shipped means we’ve filled this portion of your order. It’s on the delivery truck and will be delivered soon.
Item(s) Not Available means this portion of your order was not filled.
A Customer Service Representative from Nextin Gaming will be contacting you with more details.
Cancelled means the order was cancelled either by you (the customer) or by Nextin Gaming. A Customer Service Representative from Nextin Gaming will be contacting you with more details Shipping from Store means your order is being filled and shipped from a local Nextin Gaming retail store in your geographic area.
International Shipping Policies:
All Duties and Taxes charged on any shipment outside of the United States are to be paid by the customer directly to the shipping provider (UPS, FedEx, USPS or DHL). Failure to do so may cause delays. The amount must be paid in full directly to the shipper and cannot be paid to Next Gaming PCs. The cost and shipping cost of all PCs does not include any taxes or fees you may owe.
Next Gaming PCs notifies all customers when a PC ships via email to ensure that the PC can properly be tracked to determine if fees are due. If you have any questions on how to pay duties or taxes, please contact email@example.com, we are happy to assist you.
Furthermore Next Gaming PCs will proactively contact all customers whose PCs are being held due to customs fees if UPS provides us with that information, in an attempt to ensure delays are minimized.
Next Gaming PCs will not be held responsible for any return shipment caused by unpaid taxes or duties. In the event a shipment is returned due to unpaid taxes or duties a 25% Restocking and Service Fee will be applied to the order and the return shipping cost will be charged to the customer.
In the event a PC is destroyed by the shipping provider due to unpaid taxes or fees, Next Gaming PCs is unable to return any of the funds paid for the PC.
Next Gaming PCs highly encourages all customers shipping internationally to monitor their packages shipping changes to ensure that the taxes and fees are paid on time to ensure a prompt delivery.
International Orders Case Sizes:
Next Gaming PCs will not ship any cases other than mATX cases due to the cost associated with shipping ATX sized cases outside of the United States and Canada.
If you wish to have your PC shipped in an ATX case, shipping will cost roughly $400 more than the flat rate charged to you due to the size of the PC. In order to change your PC to an mATX size, Next Gaming PCs reserves the right to change your parts from the standard size to the mATX size, but will never down grade the quality of the parts.
International Shipping Policies Regarding Monitors:
Next Gaming PCs unfortunately is unable to ship monitors outside of the United States. If you place an order with a monitor to be shipped outside of the United States, the monitor will be removed from the order, and you will be refunded accordingly.